Privacy Rights (Australia & New Zealand)

If you are located in Australia or New Zealand, you may have rights regarding your personal information under the Australian Privacy Act 1988 and the New Zealand Privacy Act 2020. Please use the options below to exercise your rights.

Access or download my data

You can request access to the personal information we hold about you, including account details and order history. Where reasonable and practicable, we will provide access in the format you request.

Response time:

New Zealand: We will respond as soon as reasonably practicable and generally within 20 working days (unless extended as permitted by law).

Australia: We will respond within a reasonable period.

Correct my information

If you believe the personal information we hold about you is inaccurate, out of date, incomplete, or misleading, you can request a correction.

Delete my data / Close my account

You may request deletion of your account and personal information. We will process this request where possible, subject to legal and operational requirements.

Important: We may retain certain information where required by law (for example, tax or transaction records) or for fraud prevention. In Australia, we are also required to take reasonable steps to destroy or de-identify personal information once it is no longer needed, subject to exceptions.

Your privacy choices

Manage Your Privacy Choices Depending on your location, you may have the right to opt out of the sale of your personal info, withdraw consent for tracking, or customize your cookie preferences.

Direct marketing & preferences

You can request that we stop using your personal information for direct marketing. You can unsubscribe at any time using the "Unsubscribe" link in our emails. You can also contact us at info@nootra.co.uk to opt out.

Contact information

For questions about your privacy rights or to lodge a complaint, please contact:

Email: info@nootra.co.uk

Address:

Complaints

If you believe your privacy rights have been violated, you can lodge a complaint with your national authority:

Australia: Office of the Australian Information Commissioner (OAIC)

New Zealand: Office of the Privacy Commissioner (OPC)

The face behind the brand

Hey! I am João, the founder of Nootra. I started Nootra back in February 2023 after finishing my Masters in Cognitive Neuroscience. Believe it or not we were one of the very first brand to bring creatine gummies to the UK. And the first to do 5g of creatine per serving.

Why? Because I hated the taste and texture of creatine. I knew there must have been a better way to take it. But alternatives were offering either large serve sizes (6 gummies for a 3g dose) or low dosage (come on, 1g of creatine per serving...really?).

I wanted to create a product that would make it easy and convenient to take creatine anywhere anytime. Because I believe that every single person can benefit from supplementing with creatine. From young to old. Creatine is a naturally occurring compound responsible for cellular energy production. The problem is that we lose about 2-3g of creatine PER DAY. So, supplementing is a must. But traditional powders have long been associated with bodybuilders, and honestly? They taste like sh*t. So whatever brought you here. Welcome. I hope you enjoy the product!

Try Nootra

Our values

Science
Our products are built on the foundation of science. That's why every serving contains the clinical dose of creatine (5g). And our products are tested twice by Eurofins, the best lab in the world when it comes to supplement testing.
Inclusivity
We want to make our product accessible to everyone. That's why it is vegan, sugar-free and comes in a travel friendly pouch with 3 tasty flavours to choose from
Minimalism
We do creatine. And that's all we do. We believe that creatine is a staple supplement in everyone's diet. Anything else, you can most likely get from your diet.